Help Centre
Software
- Can I adjust layouts of photos as a group?
- How can I change the colour or width of a Keyline frame?
- Can I change the fonts in the Calendars?
- Export error code 45-03-0 & 45-08-0
- I am trying to download embellishments/backgrounds/themes from the updater panel and it won't work.
Website
- I am having trouble signing in to the Momento website?
- The website is saying I have ordered my project twice but I only want one copy. How can I check this?
- I live overseas. Do you ship to international addresses?
- How do I update my personal details (address/email/phone number etc) ?
- How do I place an order?
Products & Services
- What is the production time for Momento Calendars?
- What do Momento diaries look like?
- What sizes are Momento Greeting Cards?
- How much does a photo book cost?
- Do you edit or proof our files?
Production
- What is the production time for Momento Calendars?
- Do you edit or proof our files?
- Can I get my book faster than the standard production time of 14 days?
- What is the difference between Production Time & Delivery Time?
- How many pages can I have in my Momento photo book?
Miscellaneous
- I live overseas. Do you ship to international addresses?
- What is Momento?
- What is the best way to store my book?
General
- I live overseas. Do you ship to international addresses?
- How do I update my personal details (address/email/phone number etc) ?
- Can I work on my Momento Project on two computers?
- What kind of photos can be used in the Momento Software?
- Can I change my Momento project from a square design to a landscape design in the software?
Orders & Payments
- How much does a photo book cost?
- How much do the products cost? How much will my order cost?
- What if I am not available to receive an Express Post or courier package?
- How do I place an order?
- What is the difference between Production Time & Delivery Time?
Content, Colour, Images
- Do you edit or proof our files?
- I am trying to download embellishments/backgrounds/themes from the updater panel and it won't work.
- What kind of photos can be used in the Momento Software?
- Can you do the scanning of my images for me?
- My book print looks different to the 6x4" printed photograph of the same image?
Online Sharing
- How do I add my Online Preview to my Facebook page?
- What happens on the Momento Facebook page?
- Enter the Facebook Comps
- How can I share my online preview with my friends and family?
- Why can't I upload via the Momento website (using Java)? I am Mac OS 10.7 (Lion) user.
Photo Books
- Help! When I open my book the software says it can`t find my photos
- How do I add photo folders into my Momento Software?
- How does Momento ensure premium print quality?
- How do I send/upload my MASTER/mbf file to Momento ready for ordering?
- Will my printed product look exactly as it does on my monitor?
Stationery
- How long does it take to produce my Momento order (production options/times)?
- How do I add photo folders into my Momento Software?
- Will my printed product look exactly as it does on my monitor?
- Why is it so important to check my PROOF PDF document after Export?
- What printer and print technology do you use?
Calendars
- How long does it take to produce my Momento order (production options/times)?
- What is the production time for Momento Calendars?
- Can I change the fonts in the Calendars?
- How do I add photo folders into my Momento Software?
- Will my printed product look exactly as it does on my monitor?
GreetingCards
- How long does it take to produce my Momento order (production options/times)?
- What sizes are Momento Greeting Cards?
- What do Momento Greeting cards look like?
- How do I add photo folders into my Momento Software?
- Will my printed product look exactly as it does on my monitor?
Notables
- How long does it take to produce my Momento order (production options/times)?
- How do I add photo folders into my Momento Software?
- Will my printed product look exactly as it does on my monitor?
- Why is it so important to check my PROOF PDF document after Export?
- What printer and print technology do you use?
Diaries
- What size are Momento Diaries?
- What do Momento diaries look like?
- What paper stock are Momento Diaries printed on?
- How do I add photo folders into my Momento Software?
- Will my printed product look exactly as it does on my monitor?
Recipe Books
- How long does it take to produce my Momento order (production options/times)?
- Help! When I open my book the software says it can`t find my photos
- Will my printed product look exactly as it does on my monitor?
- How do I scan printed photographs, negatives and slides?
- Why is it so important to check my PROOF PDF document after Export?