Software
- When I open my recipe book .mbk file, a ‘Locate missing photos’ message appears. What can I do?
- How do I Export / Finish a project?
- Will HEIC files work with momento software?
- Can I change the font or the monthly template design in a photo calendar ?
- How do I import dates from a previous calendar into my new calendar?
Website
- What type of paper are Momento photo greeting cards printed on?
- How do I find out when my order will be sent?
- I am having trouble signing in to the Momento website?
- The website is saying I have ordered my project twice but I only want one copy. How can I check this?
- I am downloading and installing on a new version of MacOS and getting an error message "Not authorised by Apple". What should I do?
Products & Services
- When do I choose the cover material for my photo book?
- How do I make sure my cover design is printed on my book?
- Where do Momento make their products?
- What type of paper are Momento photo greeting cards printed on?
- What sizes are Momento Greeting Cards?
Production
- Where do Momento make their products?
- What is the production time for photo calendars?
- Will my printed product look exactly as it does on my monitor?
- How long does it take to produce photo products?
- Where are Momento products made?
Miscellaneous
- What if I need help?
- I live overseas. Do you ship to international addresses?
- What is the best way to store my book?
- What is Momento?
General
- When do I choose the cover material for my photo book?
- What if I need help?
- Where are Momento products made?
- I live overseas. Do you ship to international addresses?
- How do I update my personal details (address/email/phone number etc) ?
Orders & Payments
- What type of paper are Momento photo greeting cards printed on?
- Can pages be added to my spiral diary?
- What is the Postage/delivery cost for Greeting Cards?
- How do I find out when my order will be sent?
- What if I am not available to receive an Express Post or courier package?
Content, Colour, Images
- How do I scan printed photographs, negatives and slides?
- How do I design a photo product?
- Do you edit or proof our files?
- I am trying to download embellishments/backgrounds/themes from the updater panel and it won't work.
- What kind of photos can be used in the Momento Software?
Online Sharing
- How do I add my Online Preview to my Facebook page?
- What happens on the Momento Facebook page?
- How can I share my online preview with my friends and family?
- How do I add my Online Preview to my website or my blog?
- For news & promotions (newsletter)
Photo Books
- What will my book look like using Lay-flat Lustre?
- Why is it so important to check my proof PDF doc?
- How do I add photo folders into my Momento Software?
- How do I Export / Finish a project?
- When do I choose the cover material for my photo book?
Stationery
- How do I add photo folders into my Momento Software?
- How do I Export / Finish a project?
- What do Momento Greeting cards look like?
- What does a notebook look like?
- What are the delivery/postage options and costs for my Momento order?
Calendars
- How do I add photo folders into my Momento Software?
- How do I Export / Finish a project?
- How much do Calendars cost?
- What is the production time for photo calendars?
- How do I import dates from a previous calendar into my new calendar?
GreetingCards
- How do I add photo folders into my Momento Software?
- How do I Export / Finish a project?
- What type of paper are Momento photo greeting cards printed on?
- What sizes are Momento Greeting Cards?
- What do Momento Greeting cards look like?
Notables
- How do I add photo folders into my Momento Software?
- How do I Export / Finish a project?
- What does a notebook look like?
- Will my printed product look exactly as it does on my monitor?
- How many pages are in a notebook?
Diaries
- How do I add photo folders into my Momento Software?
- How do I Export / Finish a project?
- Will my printed product look exactly as it does on my monitor?
- Can pages be added to my spiral diary?
- What size are Momento Diaries?