Help Centre
Software
- How do I make a Recipe book?
- Can I change the fonts/templates in the Calendars?
- How do I add Text to my project?
- What is the smallest most affordable custom diary I can make?
- Can I add birthdays / special dates into my wall Calendar?
Website
- What options do I have when ordering a photo greeting card?
- How do I find out when my order will be sent?
- I am having trouble signing in to the Momento website?
- The website is saying I have ordered my project twice but I only want one copy. How can I check this?
- I am downloading and installing on a new version of MacOS and getting an error message "Not authorised by Apple". What should I do?
Products & Services
- How do I make a Recipe book?
- Does Momento make invitations?
- What does a calendar look like?
- What sizes are Momento Greeting Cards?
- What is the smallest most affordable custom diary I can make?
Production
- Will my printed product look exactly as it does on my monitor?
- How long does it take to produce my Momento order (production options/times)?
- What is the production time for Momento Calendars?
- Do you edit or proof our files?
- Can I get my book faster than the standard production time of 14 days?
Miscellaneous
- I live overseas. Do you ship to international addresses?
- What is the best way to store my book?
- What is Momento?
General
- I live overseas. Do you ship to international addresses?
- How do I update my personal details (address/email/phone number etc) ?
- Can I work on my Momento Project on two computers?
- What kind of photos can be used in the Momento Software?
- Can I change my Momento project from a square design to a landscape design in the software?
Orders & Payments
- What options do I have when ordering a photo greeting card?
- Can pages be added to my spiral diary?
- What is the Postage/delivery cost for Greeting Cards?
- How do I find out when my order will be sent?
- How much do the products cost? How much will my order cost?
Content, Colour, Images
- How do I scan printed photographs, negatives and slides?
- Do you edit or proof our files?
- I am trying to download embellishments/backgrounds/themes from the updater panel and it won't work.
- What kind of photos can be used in the Momento Software?
- Can you do the scanning of my images for me?
Online Sharing
- How do I add my Online Preview to my Facebook page?
- What happens on the Momento Facebook page?
- How can I share my online preview with my friends and family?
- How do I add my Online Preview to my website or my blog?
- For news & promotions (newsletter)
Photo Books
- How much does a photo book cost?
- What will my book look like using Lay-flat Digital Lustre?
- How do I add photo folders into my Momento Software?
- How do I add Text to my project?
- Help! When I open my book the software says it can`t find my photos
Stationery
- Does Momento make invitations?
- What does a calendar look like?
- How do I add photo folders into my Momento Software?
- What do Momento Greeting cards look like?
- What does a notebook look like?
Calendars
- What does a calendar look like?
- How do I add photo folders into my Momento Software?
- How much do Calendars cost?
- Can I change the fonts/templates in the Calendars?
- Can I add birthdays / special dates into my wall Calendar?
GreetingCards
- How do I add photo folders into my Momento Software?
- What do Momento Greeting cards look like?
- What sizes are Momento Greeting Cards?
- Can I make / buy just one greeting card?
- Will my printed product look exactly as it does on my monitor?
Notables
- How do I add photo folders into my Momento Software?
- What does a notebook look like?
- Will my printed product look exactly as it does on my monitor?
- How many pages are in a notebook?
- What type of Notebooks do you have?
Diaries
- How do I add photo folders into my Momento Software?
- What is the smallest most affordable custom diary I can make?
- Will my printed product look exactly as it does on my monitor?
- Can pages be added to my spiral diary?
- Why is it so important to check my PROOF PDF document after Export?