Help Centre
Software
- How can I change the colour or width of a Keyline frame?
- Can I change the fonts in the Calendars?
- Will my printed product look exactly as it does on my monitor?
- How do I send/upload my MASTER/mbf file to Momento ready for ordering?
- Where should I store/save the photos I want to use in my Momento Project?
Website
- How do I send/upload my MASTER/mbf file to Momento ready for ordering?
- How can I add multiple Projects to the same order?
- I am having trouble signing in to the Momento website?
- The website is saying I have ordered my project twice but I only want one copy. How can I check this?
- I live overseas. Do you ship to international addresses?
Products & Services
- What is the production time for Momento Calendars?
- What paper stock are Momento Greeting Cards printed on?
- What do Momento diaries look like?
- What sizes are Momento Greeting Cards?
- How much does a photo book cost?
Production
- What is the production time for Momento Calendars?
- Will my printed product look exactly as it does on my monitor?
- How many pages can I have in my Momento photo book?
- Do you edit or proof our files?
- What will the colours look like in my Momento prints?
Miscellaneous
- I live overseas. Do you ship to international addresses?
- What is Momento?
- What is the best way to store my book?
General
- Can I visit a Momento showroom to see the products?
- I live overseas. Do you ship to international addresses?
- How do I update my personal details (address/email/phone number etc) ?
- Can I work on my Momento Project on two computers?
- What kind of photos can be used in the Momento Software?
Orders & Payments
- How much does a photo book cost?
- My parcel was damaged in the post, what can I do?
- How can I add multiple Projects to the same order?
- How much do the products cost? How much will my order cost?
- Can I cancel my order? (Cancellation Policy)
Content, Colour, Images
- Where should I store/save the photos I want to use in my Momento Project?
- Do you edit or proof our files?
- I am trying to download embellishments/backgrounds/themes from the updater panel and it won't work.
- What will the colours look like in my Momento prints?
- What kind of photos can be used in the Momento Software?
Online Sharing
- What happens on the Momento Facebook page?
- Enter the Facebook Comps
- How can I share my online preview with my friends and family?
- How do I add my Online Preview to my Facebook page?
- Why can't I upload via the Momento website (using Java)? I am Mac OS 10.7 (Lion) user.
Photo Books
- Will my printed product look exactly as it does on my monitor?
- Help! When I open my book the software says it can`t find my photos
- How do I send/upload my MASTER/mbf file to Momento ready for ordering?
- How do I add photo folders into my Momento Software?
- How does Momento ensure premium print quality?
Stationery
- How long does it take to produce my Momento order (production options/times)?
- Will my printed product look exactly as it does on my monitor?
- How do I add photo folders into my Momento Software?
- Why is it so important to check my PROOF PDF document after Export?
- What printer and print technology do you use?
Calendars
- How long does it take to produce my Momento order (production options/times)?
- What is the production time for Momento Calendars?
- Can I change the fonts in the Calendars?
- Will my printed product look exactly as it does on my monitor?
- How do I add photo folders into my Momento Software?
GreetingCards
- How long does it take to produce my Momento order (production options/times)?
- What do Momento Greeting cards look like?
- What paper stock are Momento Greeting Cards printed on?
- Will my printed product look exactly as it does on my monitor?
- What sizes are Momento Greeting Cards?
Notables
- How long does it take to produce my Momento order (production options/times)?
- Will my printed product look exactly as it does on my monitor?
- How do I add photo folders into my Momento Software?
- Why is it so important to check my PROOF PDF document after Export?
- What printer and print technology do you use?
Diaries
- What size are Momento Diaries?
- What do Momento diaries look like?
- Will my printed product look exactly as it does on my monitor?
- What paper stock are Momento Diaries printed on?
- How do I add photo folders into my Momento Software?
Recipe Books
- How long does it take to produce my Momento order (production options/times)?
- Will my printed product look exactly as it does on my monitor?
- Help! When I open my book the software says it can`t find my photos
- How do I scan printed photographs, negatives and slides?
- Why is it so important to check my PROOF PDF document after Export?