COVID-19 updates here. Stay healthy and be kind.


 
 

 

COVID-19 Information


Now that New Zealand must go into lockdown, we are making changes to keep things running as smoothly as possible:
  • Jackie will be running customer service from home, and will be available to take your calls and emails as usual
  • Australia is not yet in lockdown so our Sydney production facility will continue to make your products with the standard production
  • We have disabled our priority service
  • We can't allow any visits to the office

Delivery times will be impacted according to the following notices from New Zealand Post

Delivery of Signature Required Product
NZ Post couriers (including CourierPost and Pace) will knock on the door as usual and step back two metres (or as far back as safe). They will wait for someone to come to the door and greet them as usual. They will then ask for the recipient’s name (to record proof of delivery) and leave the parcel on the doorstep. The person receiving the parcel will not sign for the delivery directly.

If no one comes to the door and there is no Parcel Leave service in place, the courier will follow the standard process which is to leave a card to call, with details of the delivery and return the parcel to depot.

Delivery of Non-Signature Required Product
NZ Post couriers (including CourierPost and Pace) will knock on the door as usual and step back two metres (or as far back as safe). They will wait for someone to come to the door and greet them as usual. If no one comes to the door, the courier will follow the standard process which is to leave the item in a safe place or leave a card to call and return to depot if no safe place.

More...